Permanent Customer Service / Sales Support Position - Onsite in Woburn

$26-$31 per hour | Monday-Friday, 8am-5pm

Our client, a growing distributor in Woburn, is seeking a full-time Customer Service Sales Support Specialist. This onsite role supports both e-commerce operations and Sales Account Managers, ensuring a smooth customer experience from order entry through final fulfillment.

Position Overview

You will be responsible for processing customer orders, providing responsive customer service, and supporting sales activities. This role is key to maintaining accuracy, timeliness, and high customer satisfaction throughout the order lifecycle.

Key Responsibilities

• Receive, enter, and manage customer sales orders from start to finish
• Communicate with customers and suppliers regarding product delivery, pricing, and order status
• Assist Sales Account Managers with quotations, customer communication, and issue resolution
• Support order fulfillment processes to ensure timely delivery

Requirements

• Minimum of 3 years of customer service experience
• Strong computer proficiency
• Excellent verbal and written communication skills
• Experience in a distribution, logistics, or order-fulfillment environment is a plus

Job Details

• Schedule: Monday-Friday, 8am-5pm (100% onsite)
• Pay: $26-$31/hour
• Type: Full-time, permanent

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.